Consultation Fees
A consultation fee of $50 is payable at the time of consultation. Should the patient elect to proceed with treatment following consultation, this fee is redeemed in full against the cost of treatment. Where a patient elects not to proceed, the fee is retained by the clinic in recognition of the practitioner’s time and clinical assessment provided.
Treatment Fees
Treatment fees vary depending on the procedure, the area being treated, and the number of sessions required. A fee estimate will be provided at the initial consultation before any commitment is made. Fees are confirmed in writing prior to treatment proceeding.
Payment is due on the day of treatment. The clinic accepts EFTPOS, Visa, and Mastercard.
Cancellation and Rescheduling
Notice Required
A minimum of 48 hours notice is required to cancel or reschedule an appointment. Notice can be given by phone or email during clinic hours.
Late for Appointment
Patients who arrive more than 15 minutes after their scheduled appointment time may not be able to be seen and the appointment may need to be rescheduled. The deposit will be forfeited in these circumstances.
Cancellation Fee
Where less than 48 hours notice is provided, or where a patient does not attend a scheduled appointment, the booking deposit will be forfeited. The clinic reserves the right to apply an additional cancellation fee of up to 50% of the scheduled treatment cost where repeated late cancellations or non-attendance occur.
Refunds
Fees for completed treatments are non-refundable, as payment covers practitioner time, clinical assessment, equipment, and consumables. Where a concern arises following treatment, patients are encouraged to contact the clinic promptly so that it can be assessed and addressed appropriately.
Prepaid treatment packages and gift vouchers are non-transferable to other individuals. Refunds for change of mind are not available on prepaid treatments once purchased.